Volkswagen ID.3: Troubleshooting

Integrated battery

The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V Volkswagen ID.3 vehicle battery is disconnected or faulty.

If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Data transmission

The available data will be sent to the Volkswagen emergency call center during an emergency call to determine what rescue measures are needed.

The data regarding the location of the Volkswagen ID.3 is continuously overwritten, so that only the ten most recent saved locations as required for the Emergency Call Service to function are available. The vehicle cannot be tracked on a continuous basis.

The emergency call data is only processed to ensure the proper function of the Emergency Call Service. The emergency call data is automatically deleted by the system 13 hours after the emergency call is triggered.

The following data will be sent:

• The current vehicle position at the time the emergency call was triggered

• Nine other Volkswagen ID.3 vehicle positions shortly before the emergency call was triggered( from the route driven, a few km (around 2 miles)).

• Volkswagen ID.3 Vehicle Identification Number (VIN)

• Type of vehicle drive.

• Vehicle model

• Trigger type (automatic or manual)

• Call type.

• Direction in which the vehicle was moving at the time the emergency call was triggered.

• Accident severity.

• Accident direction.

• Type of Volkswagen ID.3 vehicle involved in the accident.

• Time of impact

• Temperature.

• Road type.

• Reliability of the positioning data

• Data set version.

• Counter of the data sets transmitted per call

• Calculated number of passengers.

• Language selected in the Infotainment system.

• Optional data ID.

You can request to view and delete the data that is sent by contacting the Volkswagen emergency call center.

• Depending on the Volkswagen ID.3 vehicle equipment and country, data transmission may be influenced by your privacy settings . The functionality of the Emergency Call Service can only be ensured if data transmission is fully enabled.

• The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.

Routing to the Statutory eCall Emergency System

In some situations, the Emergency Call Service is limited or not carried out. If the legally requirede Call Emergency System is available in the Volkswagen ID.3, a voice connection will be established with a local emergency service center if possible. In this case, available data will be sent to the local emergency center during an emergency call to determine what rescue measures are needed .

Emergency Call Service malfunction

The red indicator light in the emergency call button comes on and remains on . The message Error: Emergency call function. Service vehicle may also be displayed in the instrument cluster.

There is a system error with the Emergency Call Service. You may not be able to make an emergency call.

1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Emergency Call Service limited

The red indicator light in the emergency call button comes on and remains on . The message Emergency call function limited. Service vehicle may also be displayed in the instrument cluster.

The Emergency Call Service function has restricted availability. For example, you cannot make a voice connection to the Volkswagen emergency call center.

1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Controls are responding differently than expected

Moisture, dirt and grease may limit the functioning of the controls.

1. Always keep the control panels clean and dry.

Information Call, Roadside Assistance Call and Emergency Call ServiceLegally required eCall Emergency System