Volkswagen ID.3: Introduction to online services

You can use the online services in Other Services to connect your Volkswagen ID.3 vehicle to the Internet. This gives you the option to increase the scope of various services. You can find a description of all the available services online at:

You can find the myVolkswagen customer area online at: 

To use We Connect, you must first activate it by concluding a We Connect contract with Volkswagen online, subject to a country-dependent term limitation.

The service portfolios offered by Volkswagen and the individual services can be changed, adjusted, deactivated, reactivated, renamed, and enhanced without additional notifications.

The usage and availability of services and service portfolios can differ depending on the Volkswagen ID.3 vehicle equipment, the country and the vehicle.

Emergency calls and phone calls cannot be made and data cannot be transmitted in areas with poor mobile phone and GPS reception.

Observe warning message(s) .

Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party apps, inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data carriers, computers, tablets and cell phones.

You can find an overview of your activated services and their duration in your Volkswagen user account.

Performing services via the app may use data and lead to costs. If the contractually agreed volume of data is exceeded, the transfer rate will decrease, which may cause delays in performing services.

Data processing

Applies to EU countries where the General Data Protection Regulation is in effect.

When using services, Volkswagen ID.3 vehicle information is sent and processed online. This data can provide indirect information about the respective driver, e.g. regarding vehicle handling. You can find the privacy policy for the use of Volkswagen's online services on the Infotainment system under MENU → Legal or HOME →Legal.

Permanent transfer of the vehicle

If the vehicle has been purchased used or if the Volkswagen ID.3 vehicle has been permanently transferred to you, online services may already be activated and the previous user may be able to view data acquired by online services and control certain functions of your vehicle.

Furthermore, mobile keys may be active for your vehicle .

You can see in the Infotainment system if your vehicle is assigned to a person as a primary user. In this case, you can register yourself as the primary user of the Volkswagen ID.3 vehicle, which automatically removes the previous primary user.

Alternatively, you have the option in the Infotainment system to permanently delete the previous user as the primary user. You can also put your vehicle in offline mode to limit vehicle communication with the Volkswagen data server as well as the processing of vehicle and personal data.

• Prerequisites for Using Services
• Situations that can affect system functions
• Setting Up Volkswagen ID
• Ordering Services and Activation in the Vehicle
• Setting, Changing and Resetting the S-PIN
• Carrying Out Volkswagen Ident
• Manage services
• Managing Users
• Status display
• Impact on online vehicle functions
• Synchronising vehicle settings

Prerequisites for Using Services

To be able to make full use of the services, the following prerequisites must be met.

• We Connect has also been ordered for the Volkswagen ID.3 vehicle and installed ex-works.
•  The vehicle and user are in the area of use.
•  It is possible to transfer data at the user's location and the vehicle's location without restrictions.
•  The cell phone is compatible with the app.
•  The privacy settings in the Infotainment system allow data to be transferred for services.
•  The settings on the cell phone allow data to be transferred for services.
•  A personal Volkswagen user account, Volkswagen ID, has been set up (→ Volkswagen ID) .
•  There is a valid contract for use of the services.
•  A vehicle has been added to the Volkswagen user account (→ Virtual vehicle) .
• Neither the Onboard Connectivity Unit nor individual services are deactivated or disabled.
• Certain technologies operated by third parties and provided to Volkswagen AG are available. Volkswagen AG is not responsible if these technologies are canceled, discontinued or deactivated during the service life of the Volkswagen ID.3 vehicle

WARNING

Using apps, services and functions while driving can distract you from the road. Driver distraction can cause serious accidents and fatal injuries.

• Always drive attentively and responsibly.
• Only use apps, services and functions when the Volkswagen ID.3 vehicle is stationary.

WARNING

If you use services without due care or inadvertently, this may lead to people in and around the vehicle suffering serious or even fatal injuries. For example, if they are inadvertently locked inside the vehicle.

• Always use services carefully and responsibly.

The Volkswagen ID.3 vehicle added to the Volkswagen user account must first be driven a few kilometers before individual services can record, send and display correct data.

Do not share your login details, password, registration code and SPIN with others, keep them safe from unauthorized access and ensure that they are not seen by others.

Change your password on a regular basis.

Situations that can affect system functions

Even if requirements for the usage of these services have been met, the performance of Volkswagen services may be impaired or blocked by various factors that are outside of the control of Volkswagen. In particular, this includes:

• Maintenance, repairs, deactivations, system updates, and technical improvements to the telecommunications systems, satellites, servers, and databases.
• Change in the cell phone standard for transferring mobile data by the telecommunications provider, e.g. fromL TE or UMTS to EDGE or GPRS.
• Switching off an existing mobile network standard via the telecommunications provider.
• Malfunction, impairment, or interruption of the mobile network and GPS reception, for example due to high speeds, solar storms, weather conditions, regional circumstances, malfunctioning equipment, and high mobile network usage in the applicable radio cells.
• If you are in a location with no or very poor cell phone orG PS reception. These locations may include tunnels, areas between tall buildings, garages, parking ramps, underpasses, mountains, and valleys.
• Limited availability of information or incomplete or incorrect information from third-party providers, such as on map displays.
• In countries, federal states and regions where online services are not offered.

Services That Do Not Require Activation

The following services can still be used if the vehicle has not been added to a Volkswagen user account.

Maximum scope possible. Not all services are available in all Volkswagen ID.3 vehicles and countries.

• Information call.
• Emergency Call Service .
• eCall Emergency System.
• Roadside Assistance Call without transfer of vehicle data.
• System apps or In-Car Apps preinstalled in the Infotainment system.
• Digital Owner's Manual, if available.

Further information is available online in Europe and on Volkswagen's website.

Setting Up Volkswagen ID

Volkswagen ID offers personal access to Volkswagen's digital world. It enables users to log in to Volkswagen's apps and websites.

To use the services, you will need a Volkswagen ID. You can register with Volkswagen ID via myVolkswagen or the We Connect ID app, in Other Apps.

Registration via myVolkswagen

1. Create a Volkswagen user account in the Log in or register area.
2. Follow the instructions on the screen.

Registration via the App

1. Install the We Connect ID. app.
2. Follow the instructions in the app.

Managing Vehicles

After you have set up your Volkswagen ID and created your Volkswagen user account in the process, you must add your Volkswagen ID.3 vehicle using the 17-digit vehicle identification number (VIN).

Adding via myVolkswagen

1. Click My vehicles →Add vehicle in the myVolkswagen customer area.
2. Enter the Volkswagen ID.3 vehicle identification number (VIN ) and confirm.

Adding Your First Vehicle via the App

1. Start the app and open the Add vehicle area.
2. Enter or scan the VIN and confirm.

Adding Further Vehicles via the App

1. Start the app and open the my Garage area.
2. Select the vehicle and tap .

Removing a Vehicle via the App

1. In the app, open the vehicle view and tap Delete vehicle.

Ordering Services and Activation in the Vehicle

Ordering Services via myVolkswagen

Note the information regarding data protection, right of revocation, General Terms and Conditions and Terms of Use.

1. Give your Consent to the General Terms and Conditions and Terms of Use in the myVolkswagen customer area.
2. Click Order now for €0.
3. Wait for an e-mail confirmation.
4. To activate the services in the Volkswagen ID.3 vehicle, identify yourself as the primary user. To do this, follow the further instructions.

You can extend contracts that will expire soon by pressing theE xtend contract function key in the vehicle overview. If your contract has only just started and does not expire for a long time, you will not be able to see this function key.

For used vehicles whose services have already expired, you will only have basic services as the primary user.

Services can then be extended via the portal and the In-Car Shop.

Ordering Services via the App

Note the information regarding data protection, right of revocation, General Terms and Conditions and Terms of Use.

1. Give your Consent to the General Terms and Conditions and Terms of Use in the app.
2. Tap Order now for €0.
3. Wait for an e-mail confirmation.
4. To activate the services in the Volkswagen ID.3 vehicle, identify yourself as the primary user. To do this, follow the further instructions in the app.

Activating Services in the Vehicle (Becoming the Primary User)

To activate services in the vehicle, a cell phone that supports scanningQ R code s is helpful.

The following steps are required for activation:

Requirements

• You have created a Volkswagen user account (→ Volkswagen ID) .
• You have added a Volkswagen ID.3 vehicle to your Volkswagen user account (→ Virtual vehicle) .
• You have ordered the services that you want.
• The ignition must be switched on.
• The Infotainment system is switched on.
• The Infotainment system has an active Internet connection via the cell phone hotspot or the factory-installed control module with eSIM card.

ServicesActivating

1. If you have not done so already, download the We Connect ID. app.
2. In the Infotainment system, tap System settings →Connect with We Connect.
3. Scan in the QR code with the app.
4. Optional: provide proof of identity (→ Volkswagen Ident procedure) . This is only necessary to enable securityrelated services.

Following successful registration, you are the primary user of the Volkswagen ID.3 vehicle and the services are activated

Setting, Changing and Resetting the S-PIN

In addition to the password, the security pin (S-PIN) will also be requested during user authentication. This acts as a second level of security and protects security-related services against unauthorized access.

The security PIN

S-PIN is a sequence of several numbers that you can freely select as part of registration.

When creating your S-PIN , avoid numbers that are easy to guess and widely known dates of birth.

You must keep your S-PIN strictly confidential. For security reasons, you should change your S-PIN immediately if your S-PIN becomes disclosed to a third party.

Setting the S-PIN via myVolkswagen and the App

• In myVolkswagen, you can set your S-PIN in your Volkswagen user account.
• On the app, you can set your S-PIN during the login process.

The S-PIN should consist of four non-identical, non-consecutive (neither ascending nor descending) numbers.

Changing the S-PIN via myVolkswagen and the App

• In myVolkswagen, you can change your S-PIN in your Volkswagen user account.
• On the app, you can change your S-PIN in your user profile. To change your S-PIN, you must enter and confirm both the previous and the newS -PIN.

If you enter the S-PIN incorrectly multiple times, the input field will be locked for a period of time.

Resetting the S-PIN via myVolkswagen and the App

• In myVolkswagen, you can reset your S-PIN in your Volkswagen user account.
• On the app, you can reset your S-PIN in your Volkswagen user account.

As soon as you have reset your SPIN , you will no longer be able to use the services until the Volkswagen ID.3 vehicle owner has been verified in the vehicle. To obtain verification, you need to enter an activation PIN in the vehicle. After ordering and activating the services again, you will be able to make full use of them.

Carrying Out Volkswagen Ident

In order to use security-related services, you must confirm the identity of the primary user. You can provide proof of identity either in person at an authorized Volkswagen dealer or authorized Volkswagen Service Facility or via Volkswagen Ident, a video chat in the app.

1. If a message about identity verification appears when you use a security-related service for the first time, refer to the information and tap Start.
2. Have an identification document ready.
3. Follow the instructions on the screen.

   If the identity verification is successful, this will be confirmed by a message.

One-time passcode method

If, for example, you are downloading a mobile key from the user area ofw ww.myVolkswagen.net and installing it for the first time onto the main user telephone, you must use the vTAN method:

1. Switch on the ignition and if applicable the Infotainment system in the Volkswagen ID.3 vehicle.
2.  Follow the instructions in the We Connect app and in the Infotainment system.
3. Enter the vTAN from the app into the infotainment system and confirm.

   The vTAN process is complete.

If the vTAN information window is not displayed automatically, manually request a vTAN under Mobile key or User.

Getting Help

There are various sources of information for getting help with the function and use of individual services.

Help via myVolkswagen

In the Help area, you will find information about registration, individual services and frequently asked questions (FAQs).

You can find short help information and videos in many areas of myVolkswagen. Clicking on the symbol displays help texts.

You can use a chat bot, which can be accessed via Start chat, to directly search for a specific question or a keyword.

The chat bot will display multiple answer options for a topic.

Help via the App

In the Account area, you will find information about the services portfolio, individual services, frequently asked questions (FAQs) and tutorials for the app. Tapping the symbol displays the information.

Manage services

The following functions are available for deactivating and activating services:

• Block or enable data transfer via the Infotainment system .
• Where possible: activate and deactivate individual services via your Volkswagen user account on the website or in the app.

You will not be able to use these services again until they have been reactivated.

Additional information in Europe is available online at:

If you individually deactivate all services, the control module with the integrated eSIM card can continue to transfer data.

Legally required services and the associated data transfer cannot be turned off or deactivated, such as the "eCall Emergency System".

Introduction

Opening user management

1. On the home screen of the Infotainment system, tap User or User management.

Setting options

Depending on the Volkswagen ID.3 vehicle equipment, these setting options may be available:

• Me (Primary user).
• Others (guest user or anonymous guest).
• Key.
• Mobile key.
• Setup.

Description of user roles

Primary user

• The "primary user" role is intended for the registered keeper or for a user of the Volkswagen ID.3 vehicle who is not merely a temporary user, e.g. lessee or company car driver. Only the primary user is authorized to order and activate services for a particular vehicle.
• There is only one primary user for each vehicle. When a new primary user is confirmed, the previous primary user automatically loses their user role. The previous primary user is informed of this.

Guest users

• The "Guest user" user role is intended for all other users in the vehicle who do not have the "Primary user" user role, but wish to save vehicle settings to a personal user profile. Guest users can use mobile online services in the vehicle just like the primary user. Guest users have limited ability to use mobile online services in the App.

Anonymous guest

• The "anonymous guest" user role is not assigned to one person. The account is local to the Volkswagen ID.3 vehicle and cannot be synchronized with the server. The "anonymous guest" user role is intended for anonymous users. These are users who have access to the vehicle but do not log in. There is only one account in vehicles with online personalization and it cannot be deleted. If the "anonymous guest" user role is activated, all vehicle users who are logged in are temporarily logged out.

Managing Users

After successful registration and verification, you can assign permissions to the users of the Volkswagen ID.3 vehicle.

In addition to the primary user, registered secondary user and anonymous guest user roles are available.

There are no management options for anonymous guest users. As the primary user, you can view and manage registered secondary users in the myVolkswagen customer area.

Creating secondary users via myVolkswagen

The primary user has unrestricted permissions and can assign permissions to other users of the vehicle.

1. Open the Volkswagen ID.3 Vehicle administration area.
2.  Click on Invitations and enter the e-mail address and username of the secondary user you wish to register.
3. Click on Send.

   The invited person will receive an email with your invitation. Once the person has accepted the invitation, you can activate the services for them as a secondary user.

   You can revoke invitations in the Secondary user area.

Removing secondary users via myVolkswagen

1. Open the Volkswagen ID.3 Vehicle administration area.
2. In the Secondary user area, click on Remove secondary user authorization next to the secondary user concerned.

Deleting a primary user

If you sell your Volkswagen ID.3 vehicle or transfer the services to a different user, you should reset the Infotainment system to the factory settings. This deletes the primary user and all service-specific data stored in the vehicle.

As part of the factory reset, a pop-up window appears in the Infotainment system asking whether you really do wish to reset the primary user. If you do execute this function, the link between the primary user and the services of the vehicle concerned will be deleted. Resetting the Infotainment system to the factory settings irrevocably deletes the entries, settings and stored data, depending on the selected options.

Changing and Deleting User Data

You can change or delete your user data or login details. Any changes to your login details will also apply to all other Volkswagen systems that use Volkswagen ID at the same time.

Changing User Data via myVolkswagen

1. In the myVolkswagen customer area, open the Volkswagen user account and settings and open one of the following areas:

• Personal data.
• Account settings.
• Vehicle administration.

2. Click Volkswagen ID and then Adjust data.
3. Change and save user data.
4. Follow the further instructions on the screen.

Deleting User Data via myVolkswagen

1. In the myVolkswagen customer area, click User data and settings →Adjust data.
2. Click Delete data and confirm.

Your data will be deleted. Your Volkswagen ID will not be deleted.

Introduction

Using the "Privacy settings" function, the data transfer between the Volkswagen ID.3 vehicle and the Internet can be approved or blocked in several stages via the Infotainment system.

Data transfer from mobile devices and their communication with the vehicle or services required by law, e.g. the legally required "eCall Emergency System", cannot be blocked or deactivated via the "Privacy settings" function.

Note that every vehicle user can set up individual settings within the "privacy settings" function. These settings may be different to those desired by the vehicle owner.

Opening the Privacy settings menu

1. Switch the ignition on.

   The selected "Privacy settings" mode is displayed in the Infotainment system (→ Privacy settings) .

2. Tap HOME→ → → Privacy settings.

Selecting Online Mode or Offline Mode

1. Open the Privacy settings menu.
2. Activate or deactivate the Volkswagen ID.3 Vehicle/usage data in the menu of the same name.

   Depending on the mode, or will be displayed.

Selecting online mode with location data

1. Open the Privacy settings menu.
2. Activate Send location data in the menu of the same name.

   message is displayed.

Status display

The following symbols show the current status of the "Privacy settings" function in the Infotainment system.

Offline mode: Your Volkswagen ID.3 vehicle is offline. The mobile online services are not available. A further connection unit is installed in the form of the "Mobile key mount" equipment feature. For reasons of theft protection, this may continue to transfer data in offline mode. You can find further information in the privacy policy of the mobile key.

Online mode (currently no connection): Online mode is selected, but there is currently no connection to the Internet.

Online mode: Your vehicle can send and receive data for activated services.

Online mode with location data: Your vehicle is in online mode and can send additional location data for the use of other activated mobile online services.

Online mode with signal strength display: Your vehicle is connected to the Internet with the indicated type and signal strength.

Offline mode (V2X technology active).

Your Volkswagen ID.3 vehicle is in Offline mode and continues to transmit data via the "V2X technology" function (→ V2X technology) .

There is no signal strength display in offline mode and when the eSIM card is not working.

Online mode can also be briefly activated by safety-related services and services required by law, even if offline mode has been activated.

During this time, no services are activated and no data is sent. Once the safety-related information or information required by law has been successfully communicated, offline mode is automatically switched back on and the eSIM card is deactivated.

Impact on online vehicle functions

If data transfer is restricted, then the following online Volkswagen ID.3 vehicle functions, e.g. Over-the-Air Updates, cannot be carried out.

The same restrictions will apply to new online vehicle functions provided for the vehicle in the future.

Offline mode

• All We Connect services are deactivated and cannot send any data.
• The eSIM card is deactivated.

  All Volkswagen ID.3 vehicle functions that require an online connection are deactivated (→ Privacy settings) .

• The information and data stored in the control modules, such as emergency numbers, cannot be updated. This can impair functions and services or make them unavailable.
• The eSIM card signal strength display is not available.

Legally required services cannot be deactivated and continue transmitting data.

Online mode

• All We Connect services can send and receive data, depending on their user account settings.
• The eSIM card is activated.

  Data transfer is enabled for all vehicle functions that require an online connection.

• The eSIM card signal strength display is available.

Online mode with location data

• All We Connect services can send and receive data, depending on their user account settings.
• The primary user can access the Volkswagen ID.3 vehicle's location data via them yVolkswagen customer area or the We Connect ID.app.
• The eSIM card is activated.

  Data transfer is enabled for all vehicle functions that require an online connection.

• The eSIM card signal strength display is available.

Introduction

Using the personalization function, individual vehicle settings, such as the air conditioner, can be saved to your Volkswagen user account. The user is identified by logging into the Infotainment system. Changes to the settings are assigned to the Volkswagen user account active for the Volkswagen ID.3 vehicle and if there is an Internet connection, they are automatically saved online in the Volkswagen user account.

Customizable vehicle settings

The vehicle functions that can be set depend on the equipment. Some functions that can be personalized are not stored online, rather only assigned locally to the user profile in the vehicle.

The following functions can be personalized:

• Windshield wiper settings.
• Seat settings
• Light and view (low beam headlight turning on time, 3-blink turn signal).
•  Climate control system settings
• Driving data menu and selection of displays in the Volkswagen Digital Cockpit.
• Driver assistance systems settings.

Synchronising vehicle settings

Vehicle settings that are changed in the Volkswagen ID.3 vehicle are automatically assigned to the active user profile and stored online periodically. The vehicle settings are synchronized automatically with the data saved online in the following situations, when there is an internet connection:

• When switching on the ignition and the Infotainment system: synchronizes all recently used Volkswagen user accounts saved in the vehicle.
• When switching to another Volkswagen user account: synchronizes the newly activated and the now deactivated Volkswagen user account.
• At the end of the trip and when switching off the ignition: synchronizes the Volkswagen user account that was last active.

You can also start synchronization manually at any time in the user administration menu, e.g. if automatic synchronization upon login was not successful. Synchronization cannot take place automatically if the vehicle's online status is impaired, e.g. in underground garages, or if you have activated the "Maximum privacy settings" mode.

If an inactive user profile is active in another vehicle and if settings are synchronized from there, these settings will also be loaded to your vehicle and assigned to the corresponding user profile.

Introduction

With Upgrades, your Volkswagen ID.3 vehicle can be temporarily or permanently equipped after delivery with new optional functions.

Functions

Depending on the vehicle model, convenience and Infotainment system functions, as well as driver assistance systems, can be enabled for a limited time or permanently for a fee.

Enabling Upgrades functions depends on the country and vehicle.

Certain Infotainment systems contain a list of activated functions.

Activated functions are not bound to the term of the We Connect Volkswagen user account.

When lending or selling your Volkswagen ID.3 vehicle, inform the buyer or user about the functions which have been permanently enabled, or those which are enabled for a limited period.

WARNING

Enabling functions while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.

• Enable functions only when the vehicle is stationary.
• Always drive attentively and responsibly.

In some cases, if the necessary hardware for enabling the function is not present in the vehicle, it can be retrofitted by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

If the necessary software for enabling the function is not present in the vehicle, the software can be retrofitted . Retrofitting may have associated charges, depending on the type of software.

Status of the function

Function enabled.

Function malfunctioning or temporarily not available.